Shelby Lee Chandler
24 Shasta Place #103
Fredericksburg, VA 22406
Home Phone: (540) 899-8094
E-Mail: s.chandler@warbard.com

 

 

Objective:     

A position in the Information/Communication Technology field that allows me to enhance my skills as an individual and thereby become a valued asset to the team and company I am a part of.

 

 

Summary of Skills & Qualifications:

  • US Citizen with Military Honorable Discharge (US Army/ARNG).
  • Previously retained Military Security Clearance: Secret (inactive).
  • Retain CompTIA A+ (Core & OS) and Network+ Certifications.
  • Certified by STI Knowledge as a Certified Help Desk Professional.
  • Ten years experience in multiple platforms of Windows up to XP.
  • Ten years experience in multiple platforms of Macintosh up to 9.1.
  • Five years experience in all Office software from 97 through 2003.
  • Five years experience in a Help Desk & Technical Support Environment.
  • Very strong Customer Service experience, both direct and phone oriented.
  • Clear Communication, Presentation and Troubleshooting skills.
  • Strong Training skills, adapting to the continuous advances in this field.
  • Strong Initiative traits and sensitive to project Deadlines.
  • Established Management experience and Assertiveness training.
  • Basic Webpage Building & Wireless Network experience.
  • Basic Spanish (read, write, speak).

 

Education:    

NoVA Community College - Manassas, VA (2001)

A+ & Network+ Certification.  MS Office Software Training (all)

Cerritos Community College - Norwalk, CA (1989)

Computer Science, Psychology

United College of Business - Downey, CA (1988)

Computer Programming Certification

U.S. Army, Field Artillery Training Center – Ft. Sill, OK (1985)

Battle Computer System (BCS) & Back-up Computer System (BUCS) MOS: 13E (Now 13D)

                       

Experience:

State of Virginia         Help Desk III (Regional Manager)    2006 – Current             

Train, evaluate and monitor helpdesk employees at each state agency within both the state’s Western Region and Northern Virginia Area. Ensure quality service, maintain agency standards, and monitor performance of both state and contracted employees within my region and report my findings weekly to Helpdesk Director.  Service-oriented and have proven qualities in resolving differences between parties in disagreement becoming a unifying factor.  Advanced people and communication skills and experienced in a highly dynamic work environment and have learned that change means opportunities.   

 

PC Rescuers               Computer Technician             (Part Time)       2001 – Current

Troubleshoot hardware/software issues, Train customers in use of Microsoft Office, Installation/Maintenance/Repair of customer’s home computer systems (desk or laptop),

Set up and maintain home network system for business and private sector customers.

(See: http://www.pcrescuers.com )

 

Capital One Corporation       Technical Support                  2002 - 2003

Assisted Capital One employees via phone support and remote support on technical issues, Windows 95, 2000, and XP to include use of Novell and Microsoft NT, User Support of Outlook, Internet Explorer 6, Oracle, Unisys, UNIX, Tandem, Clarify, and Trol, Coordinate support of Video Conferencing, Meridian & Aspect Phone system, and Executive Assistance.

 

RCN Corporation                  Universal Agent                      1999 - 2001                            

Troubleshooting internet connectivity issues over phone system with non-technical customer, Technical supports for all Windows 3.x, 9x, NT– 2000 and Macintosh OS 7.x through 9.x., All technical supports for Internet Explorer 4.x - 5.5, and Netscape 3.01 - 4.76, Communicate in a professional, yet non-technical interaction with customer, Experienced in all technical duties specializing in OS Communications and Protocol capabilities, Consistently delivered outstanding customer service, scoring a 97% Quality Assurance Average.

 

 

Former Occupations:

 

CVS Pharmacy                       Store Manager                       2003 – 2005

Manage the business and personnel operations of a retail drug store, see to the operational requirements of staff pharmacists, Plan seasonal marketing of the Fredericksburg/Richmond District, Control Store Inventory and Employee Scheduling &Payroll, Hire and Train new Store Personnel, Trained as both Pharmacy Technician and Kodak Photo Service Technician.

           

Read Below                                                                             1988 - 1999

 

Various jobs to include General Manager of second largest fuel retail station in Mobil Oil Corporation Mid-Atlantic Region, CPR Instructor / Business Safety Consultant with American First Aid, and Head Trainer's Assistant for International Associations of Chiefs of Police, each job entrusting me with management, confidential, and computer responsibilities.

 

Prior technical experience to include Assistant State Data Processing Coordinator for Perot for President '92 Steering Committee in Irvine, CA; Technical Support / ATM Transition Coordinator for Bank of America in Brea, CA to oversee the transitions of all ATMs and Electronic Systems from Security Pacific Bank to Bank of America; and Computer Programmer, Mainframe Technician / Software Training Instructor for Bowers Medical Corporation in Long Beach, CA where I supported / maintained an IBM Series 1 Mainframe, trained employees in the use of software, and worked in EDL and PXS languages. 

 


Reference: 

Upon Request